Home/Transparency report
Transparency report

Our numbers as they are,
even the awkward ones

Safety, data requests and service reliability — every quarter, per branch. This is the report template filled with demo numbers from the Muscat pilot; the first real report comes three months after launch (estimate).

Period: Sep – Nov 2026 · Oman branch · Muscat. Every number on this page is demo unless stated otherwise.

Sections

Safety, data and service

Rides and incidents by month
Rides (hundreds)⚠ Reported incidents above each barNov: month to date

What we count: Every report from a rider, passer-by, juicer or fall detection — even with no injury.

Parking
27minutes on average to move a badly parked scooter after a report

Target: under 60 minutes in Muscat (estimate).

Data requests
TypeReceivedCompleted
Government requests00
Rider data exports1414
Account deletions33
Corrections22

Our rule: We hand over location data only with a court order under Oman's Personal Data Protection Law, and tell the rider unless the law forbids it.

Service reliability · 30 days
App & account99.9%
Unlock99.6%
Maps99.8%
Support100%
30 days agoToday
UpDegradedDown

Live detail for each event on the status page.

Method

How we count these numbers

SourceRide logs, in-app reports and the ops system. We never use outside estimates without saying so.
Labels“Demo” = illustrative preview number. “Estimate” = a target or forecast not yet measured. No label = measured.
ReviewPublished every quarter per branch; any wrong number is corrected publicly in the changelog.
A question about a number?Write to us and we will answer and add the clarification to the next report.
Contact us