Home/Accessibility

Accessibility statement

A city for everyone
starts at the kerb.

We want everyone who can ride to use DOZ — and nobody who doesn’t to trip over us. Here is what we do today, and what is not done yet.

4settings in the app now

140%max text size the layout holds

2languages, both directions

Report a barrier App settings

Our target: WCAG 2.2A stated goal — not a certificate yet

In the app

Settings that work now — and what is still being built

Status in the preview build

In the app now

Text size, three steps

Default · larger · largest, and it respects your phone setting up to 140% without breaking the layout.

In the app now

High contrast

Clearer borders and brighter text on black, keeping DOZ yellow and energy green.

In the app now

Reduce motion

Stops transitions, zone glow and animated celebrations — same information, no motion.

In the app now

Haptics on/off

A tap of feedback on unlock and ride end — off in one touch if you prefer.

In progress

Screen readers

Arabic and English labels for every button in TalkBack and VoiceOver; the map has a text list alternative.

In progress

Never colour or sound alone

No-ride zones carry a stripe and a label; every sound alert also has text and vibration.

In the app: «DOZ world» ⇒ «Ease of use». Settings are stored on your device only.

Vehicles for everyone

Not every rider can stand for 10 minutes

Current fleet · standing only

Concept — before pilot

Seats and three wheels in the Muscat plan

Today’s fleet is stand-up. We will test seated and three-wheel versions with riders before promising a date.

Seated scooterFor riders who can’t stand for 10 minutes — fixed seat, 15 km/h max.

Planned

Three-wheel, more stableFor harder balance and older riders, reserved ahead from set bays.

Planned

Bays near entrancesWe ask the municipality and hosts for bays a few steps from step-free entrances.

In progress

For people who don’t ride

Pavement first: parking that never blocks the way

Wheelchairs, prams and white-cane users all pass before a scooter does.

PriorityA scooter blocking a pathUrgent juicer task and an XP penalty for the rider.

48hours to act on a reportA stated «estimated» target — measured after launch.

1.2metres of free pathThe minimum we keep around every striped DOZ bay.

0parking on wheelchair rampsRamps are no-park zones on the map.

Honestly

What we have not done yet

The map is mostly visualThe text alternative lists only the nearest 10 scooters for now.

Camera scanningIf aiming the camera is hard, type the 6-digit scooter number instead.

Tour audio guideA written transcript for each stop arrives at launch, not before.

This websiteA preview build, not yet externally audited.

Standard · WCAG 2.2 AALast review · 1 Nov 2026 · self-reviewExternal audit · before launch

Found a barrier? Tell us.

Your report goes straight to the product team. We reply within two working days «estimated», in writing or by voice — your choice.