Home/Safety
Safety first

Ride safe,
then play.

No points are worth a risk. DOZ rules sit above the legal minimum in every country: a helmet, speed that drops near people by itself, and an SOS button on every ride.

DOZ scooter parking with the yellow/black stripe
SOS on every rideLong-press 2 s ⇒ 9999 + your location
The rules

Six rules before your first ride

01

Always a helmet

Required in every DOZ branch, even where the law does not ask. Helmet boxes at Corniche hubs.

02

16 and over

The minimum in Oman. The app checks age before your first unlock.

03

20 km/h top speed

And it drops automatically near landmarks and souqs — no need to remember.

04

No pavements, no highways

Bike lanes and calm streets only. The highway is a red zone where a ride cannot end.

05

One rider

One scooter, one person, no heavy bags on the handlebar.

06

Phone in your pocket

The audio guide talks for you, so keep your eyes off the screen while moving.

Emergency numbers

The emergency number in every branch

Real official numbers. Tap to call. In the app, your current branch number sits inside the SOS button.

Numbers for the other 10 branches
Speed caps

The scooter knows where you are

Speed drops by zone automatically, with an on-screen and spoken alert 50 m before you enter.

Zone limits are Muscat pilot values, set with the authorities before launch.

20km/h
Streets & lanesNormal limit in Muscat
15km/h
Around landmarksOld Muscat and Al Alam Palace
10km/h
Slow zoneInside Mutrah Souq
0km/h
No-go zoneHighway and port gates — motor eases to a stop
Neatly parked rows of DOZ scooters
Parking

Good parking = XP, not fines

  • Park at the yellow/black stripeOr inside a green zone on the map.
  • Keep the path clearAt least 1.5 m for walkers and wheelchairs.
  • Snap your parkingOne photo ends the ride and earns your XP.
Demo fees for bad parking ←
Muscat summer heat

June to September: ride in the morning or after sunset and carry water. The app warns you above 42°.

At night

Front and rear lights switch on automatically. Wear light colours or a reflective vest.

Among walkers

On the Corniche and in the souq: walkers always come first. Step off and walk it in crowds.

In the app

Safety tools inside every ride

SOS button

Long-press 2 s during a ride: calls 9999 and shares your location.

Beginner mode

Your first three rides at 15 km/h with softer acceleration.

Safe pause

Pause at a light or for prayer without the scooter locking away from you.

Report an incident

Photos, place and time in three steps, followed up by the safety team.

Age, helmet, speed

Rules per branch

DOZ minimum age is 16, or the legal limit when it is higher.

BranchMin ageHelmetTop speed
🇴🇲 Oman16+Required (DOZ policy)20 km/h
🇦🇪 UAE16+Required by law20 km/h
🇸🇦 Saudi Arabia16+Required (DOZ policy)20 km/h
🇧🇭 Bahrain16+Required by law20 km/h
Show the other 10 branches
BranchMin ageHelmetTop speed
🇶🇦 Qatar16+Required (DOZ policy)20 km/h
🇰🇼 Kuwait16+Required (DOZ policy)20 km/h
🇯🇴 Jordan16+Required (DOZ policy)20 km/h
🇪🇬 Egypt16+Required by law20 km/h
🇹🇷 Türkiye16+ · law 15+Recommended25 km/h
🇪🇸 Spain16+ · law 15+Required by law25 km/h
🇫🇷 France16+ · law 14+Recommended25 km/h
🇩🇪 Germany16+ · law 14+Recommended20 km/h
🇬🇧 United Kingdom18+Recommended15 km/h
🇧🇷 Brazil18+Recommended20 km/h

Seen a scooter somewhere unsafe?

Tell us in the app: Account ← Support ← Badly parked scooter. The nearest juicer is sent within the set window.