Check the battery shown is above 15% and location is on. Rescan from 20 cm, or type the 6-character scooter number under the code. If it does not unlock within a minute you are not charged — pick another scooter.
Park inside a yellow-and-black striped zone, tap «End» and take a photo showing the whole scooter. The receipt appears at once, with XP if it was a reward zone.
You entered a slow zone (corniche, souq, walkway). The scooter drops to 10 km/h on its own and returns to 20 km/h when you leave. It is not a fault.
Yes. «Pause» locks the scooter and holds it for you for up to 10 minutes at a lower per-minute rate (est.). Handy for a coffee or prayer stop.
In Muscat: 0.200 OMR to unlock, then 0.050 OMR per minute (est.). A 10-minute ride ≈ 0.700 OMR. The price is always shown before you scan.
Open the receipt from «Rides», then «Report a problem». Requests are reviewed within 2 work days (est.) and refunded to the same method or to DOZ credit.
Card, Apple Pay and Google Pay at launch. In this preview no real money is charged.
In yellow-and-black striped bays or green zones on the map. Parking there earns 40 to 80 XP (est.).
You are inside a red zone (highway, doorway, kerb narrower than 1.2 m). Follow the arrow to the nearest bay — the distance is shown on screen.
Open the notice, check your end-of-ride photo and tap «Appeal» within 7 days. The photo you took is your evidence.
Call Royal Oman Police on 9999 first. Then long-press the emergency button on the ride screen: the meter stops and your location is shared with your contact.
Yes on DOZ rides in Oman. The in-app safety academy gives you XP for every lesson.
16 or older in Oman (DOZ rule until an official regulation is issued). We check once at your first unlock.
Wait 60 seconds, then tap «Resend». Check the country code (+968 in Oman) and that SMS is not blocked.
From «Account», then «Phone». We send a code to the new number; your XP and level stay the same.
From «Account» › «Privacy» › «Delete account». Data is removed within 30 days, except receipts the law requires us to keep.
Open your last ride and tap «I lost something». We alert the nearest field team and keep found items for 30 days (est.).
Tap the scooter on the map, then «Report» › «Lost item». Please do not leave the item on the scooter.
Preview build: articles are drafts reviewed before launch; figures marked «est.» are not final.