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Terms of use

Ride safe,
park smart.

Short, clear rules: who can ride, how, where to park and what happens if you do not.

Last updated 2026-11-0114 branches · Oman first
Draft — under legal review

Preview text not yet reviewed by a lawyer; not a binding contract. Each country gets an approved version before launch.

In short

  • 16+ at least — 18+ where the law says so.
  • Helmet, one rider, 20 km/h in Oman.
  • Park in yellow/green — earn points, not fees.
  • Nothing is charged in the preview.

01Accepting the terms

By using the DOZ Mobility app or unlocking a scooter you accept these terms and the privacy policy. The rules of the branch you ride in apply; the app detects it from your location.

02Eligibility and age

Nobody under 16 rides in any branch, and we raise the bar where local law is higher (18+ in the UK and Brazil). We check age once, at your first unlock. No driving licence is needed in Oman.

BranchStatusMinimum ageHelmetTop speed
🇴🇲 OmanPilotMinimum age16+HelmetRequired (DOZ policy)Top speed20 km/h
🇦🇪 UAESoonMinimum age16+HelmetRequired by lawTop speed20 km/h
🇸🇦 Saudi ArabiaSoonMinimum age16+HelmetRequired (DOZ policy)Top speed20 km/h
🇧🇭 BahrainResearchMinimum age16+HelmetRequired by lawTop speed20 km/h
Show the other 10 branches
BranchStatusMinimum ageHelmetTop speed
🇶🇦 QatarResearchMinimum age16+HelmetRequired (DOZ policy)Top speed20 km/h
🇰🇼 KuwaitResearchMinimum age16+HelmetRequired (DOZ policy)Top speed20 km/h
🇯🇴 JordanResearchMinimum age16+HelmetRequired (DOZ policy)Top speed20 km/h
🇪🇬 EgyptPausedMinimum age16+HelmetRequired by lawTop speed20 km/h
🇹🇷 TürkiyeResearchMinimum age16+ · law 15+HelmetRecommendedTop speed25 km/h
🇪🇸 SpainResearchMinimum age16+ · law 15+HelmetRequired by lawTop speed25 km/h
🇫🇷 FranceResearchMinimum age16+ · law 14+HelmetRecommendedTop speed25 km/h
🇩🇪 GermanyResearchMinimum age16+ · law 14+HelmetRecommendedTop speed20 km/h
🇬🇧 United KingdomResearchMinimum age18+HelmetRecommendedTop speed15 km/h
🇧🇷 BrazilResearchMinimum age18+HelmetRecommendedTop speed20 km/h

Branches other than Oman are in research; figures come from public sources in the DOZ country-branch study and are reviewed before launch in each country.

03Rider rules

Helmet, alwaysRequired on every DOZ ride in Oman, even where the law does not ask.
One riderNo passenger, no load on the handlebar.
20 km/h maxThe scooter slows itself in busy zones.
No pavements, no highwaysPaths, promenades and permitted compounds only.
No phone while ridingAudio guidance is enough; stop before touching the screen.
Never ride impairedAlcohol or drugs end your account at once.

04Parking and fees

End your ride in a yellow/black striped bay or a green zone on the map, and take the parking photo. The app will not end a ride inside a red zone.

Parking outside an allowed areaAfter one free warning
0.500 OMRdemo · not charged
Scooter blocking a path or entranceWith a photo from a resident or juicer
1.000 OMRdemo · not charged
Recovery from a no-go zoneIf a juicer has to move it
3.000 OMRdemo · not charged
Good parking in a reward zoneInstead of a fee: points
+40 – +80 XP

DOZ fees above are proposals and are not charged in the preview. Government fines are separate and yours: e.g. AED 500 in Abu Dhabi for no-go zones, €135 in France.

05Prices and payment

In Muscat: 0.200 OMR to unlock, then 0.050 OMR per minute. You see the price before unlocking. In-app payment is not live yet and nothing is charged in the preview. Points cannot be bought, sold or cashed out.

06Faults and accidents

Check brakes and tyres before you go and report any fault in the app. In an accident, long-press SOS: your location is shared with Royal Oman Police 9999 and the meter stops. Rider insurance is not signed yet and will be announced before launch.

07Account suspension

We may pause an account for repeated bad parking, dangerous riding or points fraud — always with a notice, a clear reason and the right to appeal via support.

08Governing law

These terms are governed by the law of the country you ride in; for the Oman branch, the laws of the Sultanate of Oman. Any dispute is first handled amicably via support within 30 days.

A question about your data or the terms?

Write to us in the app: Account → Support. In this preview no request reaches a real team.

How to get or delete my dataFAQ